I double checked my page count to make sure that I had good product name and serial number, and I do. The drop-down menu you see here does not Design and Web Premium Pro, so activation stops right there. Due to a hard drive problem I had to download and reinstall, I had no problem, but when I was asked for my serial number, I got this error: I have a valid serial number for Design and Web Premium Pro CS6. Can someone here point me please in the right direction? More information about this error is also available on who can refer you to contact support if necessary.Īfter a chat for hours with a technical support person yesterday I'm still not close to fix this problem. But when I try it says ' serial number is valid but the product was not found on this calculation? Help! I need to re - install CS5 after having my hard drive has changed. But when I try it says ' serial number is valid but the product was not found on this computer HELP!
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